How to repair UM earphones?

The repair service process for UM earphones is as follows:
Repair channel: You can send it through global distributors or directly contact UM customer service.
Repair Center: The headphones will undergo professional repairs at official factories in China or Japan.

What is the required duration for maintenance services?

The repair time for headphones depends on factors such as the degree of damage, model, etc. Please consult UM customer service directly for the specific duration.

What are the charging standards for maintenance services?

The specific cost of repair service depends on the actual damage of the headphones. If you need a quote, please contact customer service.
We provide the following free services year-round:
·Small crack repair
·Cleaning and maintenance
·Sound and unit detection
In addition, UM holds a one month free maintenance event every year, which includes services such as polishing headphones, repairing cracks, replacing sockets, and cleaning conduit filters. Please refer to the official announcement or consult customer service for the specific time.